Handle customers requests in a single, integrated system
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Collect customer reports automatically from different sources
IC Project ticket system allows you to accept applications via forms, emails or direct entry in the system. You can build the forms yourself and mark them with your branding — each request immediately goes to the project or service technician.
Three channels of reception
Build your own ticket layouts from the fields you need
Full automation
Entries go to the right place without your interference
Communicate with the customer from every request
Each application has its own communication thread. You can reply to a customer from within the system, and messages automatically go to their email. The client also has access to his dashboard, where he sees the history of requests, statuses and files.
Customer Panel
The client sees all their requests, messages and ticket statuses
Messages and files
Communication and attachments in one place - no searching.
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IC Project is a system used at every organizational level of the company. With its help, we visualize the entire project-task process and take care of the effective communication of the teams.
Connect request handling with project execution
You can turn each request into a task or assign it to a project. The system automatically links requests to contractors with CRM, scheduler, and servicemen. Thanks to this, the entire customer service process takes place in a single environment.
Relationship with CRM
Submissions assigned to contractors and projects, full history available
Service Tasks
Create tasks directly from the request and delegate in no time
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Build your own forms and manage submissions the way you need
In IC Project, you decide what service requests should look like. You can create any drag & drop forms, add custom fields, tags and labels. Thanks to this, the ticketing system adapts to the real processes in your company, as well as branding.
Drag & drop forms
Create your own forms in seconds just the way you like.
Flexible fields
Add variables, tags and labels according to your own rules and needs
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The ticketing system in IC Project is more than just a ticket service
Everything that goes into the system — requests, files, communication and tasks — works in full integration with projects, CRM and finance module. Thus, you have a complete picture of cooperation with the client from the first contact to the settlement of the project.
I recommend this Polish solution. The cooperation with the IC Project team is great and the technical support at a very high level. The system offers many functions that help us better organize work and control production processes. With IC Project we have full control and no more information chaos.
Faster execution of cross-departmental projects
Better communication between departments
30 days is enough to change the way we work in the company
First contact without obligation
- Create a free account in 2 minutes
- Answer a call from a specialist within 3 hours
- Book a presentation tailored to your industry
Testing and Matching
- Test features on your own projects
- Get expert support during setup
- Evaluate if the system meets your needs
Implementation and training
- We analyze the processes and adjust the system
- We train the team and migrate existing data
- We donate to the permanent support of a specialist
Extend your ticketing system with features that improve communication, analysis and service planning
CRM — a complete history of cooperation
Each application is linked to a specific contractor. With CRM integration, you see all projects, costs and customer contact history in one place.
Reports — analysis of applications and work
Create reports showing the number of requests, the quality of work and the effectiveness of the service department. Data helps to optimize processes and improve the quality of service.
Projects - merge submissions into a whole
Project management is the heart of software and often a complementary part of service management in companies. Instantly delegate tasks from service requests.
Try IC Project in your company Our team is ready to help!
Create a free account and test with no obligation
Book a free online presentation
Do you have more questions?
Our team is ready to help you
Yes, you can add options such as a ticketing system, a dedicated look with your logo and branding, premium support, or an additional file storage expansion for your organization.
Through the chat in the system, e-mail or contact form on the site. The support team responds very quickly, usually within a dozen minutes.
Yes. The system integrates with mail, video conferencing, external drives and calendars.
Yes. In the settings you will find the option to manage modules - you can select those that are needed in your organization.